Refund Policy

Overview

At Fluent Vibes English Tutoring, we strive to provide high-quality tutoring services. If you are not satisfied with your experience, we offer refunds under the conditions outlined in this policy.

Refunds and Rescheduling

2. Eligibility for Refunds You may be eligible for a refund if:

You cancel your session at least [Insert Timeframe] before the scheduled time.
A tutor fails to attend a scheduled session without prior notice.
There are technical issues on our end that prevent the session from taking place.
You are dissatisfied with your first session (applies only to new customers and must be requested within 24 hours of the session).

3. Non-Refundable Situations Refunds will not be issued for:

Missed sessions without prior notice.
Cancellations made after the allowed timeframe.
Partially used session packages.
Poor internet connection or technical issues on the user’s end.

4. Rescheduling

You may reschedule a session if you provide at least [Insert Timeframe] notice before the scheduled time.
Rescheduled sessions must be used within [Insert Timeframe] of the original booking.

Requesting a Refund

5. How to Request a Refund To request a refund, please contact us at fluentvibestutoring@gmail.com with the following details:

Your name and contact information.
The date and time of the session.
The reason for your refund request.

Refund requests will be reviewed within 24 hours and, if approved, processed within 3 - 5 business days.

6. Changes to This Policy We reserve the right to modify this refund policy at any time. Changes will be posted on our website and will take effect immediately.